Overview Flake Ice Machine

Where can I purchase spare parts?

To purchase spare parts, please contact our customer service.

What kind of refrigeration systems are available?

Focusun Ice Machines are available with a variety of refrigeration systems: freon system and ammonia system.

After pressing the start button, the 'ice-maker-running-indicating light' is off and the ice maker is not running. What can I do?

Find out the reason of this breakdown by following these steps: Check whether the electrical source broke off. Examine whether the fuse blows; Check whether the emergency stop button is pressed. If this fails to be the case, please contact Focusun After-Sales-Team for your solutions.

What do I do in case of power shortage?

First turn off your machine using the PLC Control. Then switch of the main power supply and unplug the connecting cable if necessary. Leave your machine stationary until the power shortage is solved. Now in a reverse cycle, plug the connecting power supply cable and switch on the main power supply. Leave this for 1-2 minutes and then turn on your PLC Control. Your machine should be working normally now.

My machine is malfunctioning but the PLC Control does not indicate the problem. What can I do?

The PLC Control will typically indicate a problem of your machine with amber or red light on your PLC Control. If you have a problem in your machine but the PLC Control is not indicating an error, please reboot your PLC Control by switching it off for 5-10 minutes. Restart your PLC Control and your machine should be working or indicating the error now. If this fails to be the case, please contact your own professional engineer or contact your professional and friendly Focusun After-Sales-Team for your solutions.

Why is the compressor disturbance indicator light on?

Check whether wires are loose, there is lack of phase and whether the set value is normal; Check whether the compressor overheated. After the motor is cooling down, it will reset automatically. Replace the compressor temperature control module. Check, whether the cooling system is running normally. If it is not, the condenser needs cleaning. Check high/low pressure set value or change high/low pressure switch.
What should I do when the reducer indicator light is showing a failure signal?
Find reasons for a reducer failure:
1) Reducer motor thermal overload. Solution: press the motor switch reset key (Black).
2) Water pump thermal overload. Solution: press the motor switch (Black).
3) Reducer or water pump is damaged. Solution: Replace the reducer or water pump.

What production capacity options are available for your tube ice machines?

We offer tube ice machines with production capacities ranging from 1 to 50 tons per day. This range supports small businesses and large industrial applications, allowing you to select a model that fits your operational needs and scales efficiently.

Are the materials used in your ice machines safe and durable for food-grade ice production?

Yes, all water-contact components in our machines are made from food-grade stainless steel SUS304, PE, and aluminum alloy to ensure hygiene, corrosion resistance, and durability. These materials guarantee the ice remains tasteless, transparent, and safe for direct consumption.

Can your commercial ice machine be customized to produce different sizes of tube ice?

Absolutely. Our commercial ice machines allow customization of external tube diameters from ø22 to ø35 mm and inner hole diameters from ø5 to ø10 mm. This flexibility helps you optimize ice size based on your storage, cooling, or display requirements.

How do you support installation and maintenance for your ice machine products?

We design our tube ice makers with a modular structure to simplify installation and maintenance. Our machines require only connections to water and power, making on-site setup straightforward. We also provide technical support to ensure your equipment operates reliably over time.